Welcome to our site. My name is April aka “Brown Sugah”. I started the company December 2019 after hand stitching wigs for four years.
I’ve always had a loved for all things hair. After being tired of spending so much money on sew-ins I decided to make my own wigs. I initially started hand stitching and perfecting my craft over the years.
Being able to create custom made wigs and services brings me much satisfaction. I am so thankful for your trust and support!
Due to the nature of the business there are NO REFUNDS OR EXCHANGES on all orders.
If you receive an incorrect order(s), please email brownsugah@justbrownsugah.com before sending your order back.
Once we confirm you received the incorrect order via email pictures, you must send the incorrect order in it’s original state.
Hair must still be in the exact condition when it was received.
We are not responsible for any lost or stolen packages.
Tracking numbers will be emailed with all orders.
It is your responsibility to request your package be held at the local USPS location, in the event you will not be at home to receive the package(s).
During processing time I will order the hair from my vendor and the hair will be shipped (5-10 Business Days) to Just Brown Sugah first.
Once the hair is inspected to ensure quality, your order will be shipped.
Once item is shipped the shipping time frame policy starts.
Once items are shipped, tracking number is provided to the email you provided.
Once your order is placed we CANNOT ship to a different address. We CANNOT update/change your order once it’s placed
Once the order(s) are shipped, we are no longer responsible for your package, some carriers may have shipping delays.
*We require a signature confirmation on all orders $400 and over to ensure your order arrives at the correct destination. DUE TO COVID19 (NO CONTACT RULE) SIGNATURE CONFIRMATION MIGHT NOT BE AVAILABLE IN YOUR AREA.
All Custom Wig orders will take (5-15 business days) processing time. During the processing time I will receive the hair and make your wig.
Once processing time is completed wig will be shipped via USPS Priority Mail (3-5 day business days) and email will be sent with tracking number once your order is shipped.
All Ready to Ship wigs are sold as is. A full description will be disclosed explaining the head circumference. Please Review Prior to purchase to ensure the wig will fit your head size.
We are not responsible if the wig does not fit your head size. Wigs are sold as is.
All Ready To Ship Wig orders that are placed prior to 4pm EST will be processed and shipped same day.
Orders placed after 4pm EST time will be shipped next day, not including weekends/holidays.