Welcome to our site. My name is April aka “Brown Sugah”. I started the company December 2019 after hand stitching wigs for four years.
I’ve always had a loved for all things hair. After being tired of spending so much money on sew-ins I decided to make my own wigs. I initially started hand stitching and perfecting my craft over the years.
Being able to create custom made wigs and services brings me much satisfaction. I am so thankful for your trust and support!
All Ready to Ship Wigs are made in advance using 22” circumference to fit the average head size. Unless specified otherwise.
It is your responsibility to measure your head circumference accurately to ensure the wig will fit your head.
We are not responsible if the wig does not fit your head size. Wigs are sold as is.
Ready to ship wig may not be a good option if you prefer to have a custom fit.
Due to the nature of the business there are absolutely NO REFUNDS of any sort on all wigs.
So it is extremely imperative to measure correctly.
Ready to Ship Wigs placed prior to 4pm EST will be processed and shipped same day.
Orders placed after 4pm EST time will be shipped next day, not including weekends/holidays.
Not including weekends/holidays.
When purchasing “Wigs Made to Order” please make sure you measure the circumference of your head properly.
We offer them in three sizes…SM (21.5cm), MED (22.5cm), & LRG (23.5cm)
Processing time is (5-10 Business days)
Shipping time is an additional (3-5 business days). Please plan accordingly.
All Custom Wigs require you to complete the online wig form prior to purchase. It will ask you to fill out your specific head measurements with additional wig options.
Please note that in order for the custom wig to fit properly it is imperative for you to have a flat braided foundation when measuring.
Due to the nature of the business, there are absolutely NO REFUNDS/ EXCHANGES.
Custom Wig Shipping Policy:
All Custom Wig orders will take (5-10 business days) processing time. During the processing time I will receive the hair and make your wig.
Once processing time is completed wig will be shipped via USPS Mail (3-5 business days) and email will be sent with tracking number once your order has been shipped.
Please be advised that is it your responsibility to ensure you order the correct texture/lengths your prefer.
Once order is placed we can not update/change the order to any additional lengths/textures.
In the event you receive the incorrect order, please email brownsugah@justbrownsugah.com prior to sending the hair back.
The incorrect order must be approved via email. You are required to send pictures of the incorrect lengths/ textures.
The hair must still be in the exact condition received, sealed, and all tags attached.